Contact information

Last Updated: September 5, 2026

Contact Velvettray

Thank you for shopping with Velvettray. Since our establishment in 2023, our goal has been to provide customers with thoughtfully selected jewelry trays, decorative organizers, and stylish storage pieces alongside dependable customer support.

If you have questions about a product, existing order, shipping, return, refund, or another store-related matter, our customer support team is available to assist you.

Customer Support

Business/Store Name: Velvettray
Website: Velvettray.store
Email: support@Velvettray.store
Phone: +1 970-401-1844

Mailing / Business Address

Velvettray
1070 S Chase St
Lakewood, CO 80226
United States

Order Support

When contacting us about an existing order, please include your:

• Full name
• Order number
• Email address used to place the order
• Brief description of your question or issue

For damaged, defective, or incorrect products, please also include clear photographs where appropriate.

Providing this information can help us locate your order and respond more efficiently.

Returns and Refunds

Velvettray provides free eligible returns and refunds within 30 days of delivery.

Before returning a product, please contact support@Velvettray.store to obtain the appropriate return instructions.

Do not send products to the business address listed above unless our customer service team specifically confirms that it is the correct return destination.

Shipping Support

We provide free worldwide standard shipping, with an estimated delivery timeframe of 7–10 days.

For questions about an order in transit, please include your order number when contacting us.

General Inquiries

For general questions, product information, order assistance, shipping concerns, or return requests, email us at support@Velvettray.store or contact us by phone at +1 970-401-1844.

We appreciate your interest in Velvettray and look forward to assisting you.