Terms of service

Last Updated: September 5, 2026

Welcome to Velvettray. These Terms of Service govern your access to and use of Velvettray.store and your purchase of products through our online store.

By accessing our website, placing an order, or using our services, you agree to these Terms of Service and any additional policies referenced herein.

1. Online Store Terms

By using this website, you represent that you have reached the age of majority in your jurisdiction or have permission from a parent or legal guardian where required.

You may not use our website or products for unlawful purposes or violate applicable laws through your use of our services.

2. Products and Services

Velvettray offers jewelry trays, decorative organizers, storage accessories, and related products.

We make reasonable efforts to display product descriptions, photographs, dimensions, colors, and other information accurately. However, colors and appearance may vary slightly depending on lighting, photography, manufacturing variations, and your device or display settings.

We reserve the right to modify or discontinue products, variants, features, or services where permitted by law.

3. Pricing

Prices displayed on Velvettray.store may be changed from time to time without prior notice.

The price applicable to your purchase will generally be the price displayed at checkout when your order is submitted, subject to correction of obvious errors and applicable law.

Promotional discounts, coupons, or special offers may be subject to separate conditions and expiration dates.

4. Orders

We reserve the right to accept, decline, limit, or cancel an order where reasonably necessary, including in cases involving suspected fraud, unauthorized transactions, inventory errors, pricing errors, or violations of these Terms.

If payment has already been collected for an order that we subsequently cancel, an appropriate refund will be issued.

5. Billing and Account Information

You agree to provide current, complete, and accurate billing, shipping, and contact information when placing an order.

Customers are responsible for reviewing their shipping information before submitting an order. Incorrect or incomplete information may cause delays or failed delivery.

6. Payment

Available payment methods are displayed during checkout and may vary depending on your location.

By submitting payment information, you represent that you are authorized to use the selected payment method and authorize the applicable charges associated with your order.

7. Shipping and Delivery

Velvettray offers free standard shipping worldwide.

Our estimated delivery timeframe is generally 7–10 days. Delivery estimates are not guarantees and may be affected by destination, carrier operations, customs procedures, severe weather, holidays, or other circumstances outside our reasonable control.

Please review our Shipping Policy for additional information.

8. Returns and Refunds

Velvettray offers eligible customers free returns and refunds within 30 days of delivery, subject to our Return and Refund Policy.

Please review that policy before initiating a return.

9. Intellectual Property

Unless otherwise stated, website content owned by Velvettray, including original text, graphics, branding, logos, page layouts, and other proprietary materials, is protected by applicable intellectual property laws.

You may not reproduce, distribute, sell, modify, or commercially exploit our proprietary materials without authorization, except where permitted by law.

10. Third-Party Services

Our website may use third-party providers for functions such as payments, website hosting, analytics, order fulfillment, or delivery.

Third-party services may be governed by their respective terms and privacy practices. Velvettray is not responsible for independent third-party services beyond the extent required by applicable law.

11. Prohibited Uses

You may not use our website to:

Engage in fraudulent or unlawful activity.
Transmit malicious code or interfere with website security.
Attempt unauthorized access to systems or accounts.
Infringe intellectual property or other legal rights.
Submit false or misleading information.
Abuse promotions, payment systems, or return processes.

12. Disclaimer

We endeavor to maintain accurate and reliable website information. However, except for warranties or protections that cannot legally be excluded, the website and its content are provided subject to applicable legal limitations.

Nothing in these Terms excludes statutory warranties or consumer rights that apply to your purchase.

13. Limitation of Liability

To the maximum extent permitted by applicable law, Velvettray will not be liable for indirect, incidental, special, or consequential losses resulting from use of the website or products.

This limitation does not apply where liability cannot legally be excluded or limited.

14. Governing Law

These Terms will be governed by applicable laws, taking into account any mandatory consumer protection rights available to customers in their jurisdiction.

15. Changes to These Terms

We may update these Terms periodically to reflect operational, legal, or regulatory changes. The updated version will be published on Velvettray.store with a revised “Last Updated” date.