Shipping policy

Last Updated: September 5, 2026

At Velvettray, we aim to make delivery straightforward and convenient for customers around the world. This Shipping Policy explains our shipping costs, estimated delivery times, order processing, tracking, and delivery procedures.

Free Worldwide Shipping

We offer FREE standard shipping worldwide on eligible orders placed through Velvettray.store.

There is no minimum purchase amount required for our standard free shipping service unless otherwise stated during a specific promotion or at checkout.

Estimated Delivery Time

Our standard estimated delivery timeframe is:

7–10 days

Delivery times are estimates rather than guaranteed arrival dates. Actual delivery times can vary depending on the destination, local carrier operations, customs processing, holidays, severe weather, transportation disruptions, or other circumstances beyond our reasonable control.

Order Processing

After you place an order, it may require processing before shipment. Processing includes payment verification, order confirmation, product preparation, packaging, and handover to the applicable shipping carrier.

Once your order has shipped, you may receive a shipping confirmation containing tracking information where tracking is available.

Order Tracking

If tracking information is provided for your shipment, please allow reasonable time for the carrier's tracking system to update after dispatch.

Tracking updates are controlled by the relevant carrier and may occasionally be delayed.

If you have concerns about your shipment, contact support@Velvettray.store with your order number.

Shipping Destinations

Velvettray provides shipping to customers worldwide, subject to carrier availability, legal restrictions, and service limitations.

In rare cases, we may be unable to ship to a particular destination. If we cannot fulfill an order because delivery service is unavailable, we will contact the customer and provide an appropriate resolution.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your:

Recipient name
Street address
Apartment or unit number, if applicable
City
State, province, or region
Postal or ZIP code
Country
Contact information

If you notice an error after placing your order, contact us immediately. We cannot guarantee that shipping information can be changed after an order has entered processing or shipment.

Delayed Shipments

Although most orders should arrive within the estimated delivery window, occasional delays can occur.

If your order appears significantly delayed, contact our customer support team. We will review the available shipment information and assist you with the appropriate next steps.

Lost Packages

If tracking indicates that a shipment may have been lost, please contact us. We may work with the shipping carrier to investigate the shipment and determine an appropriate resolution.

Delivered but Not Received

If tracking shows that your package has been delivered but you cannot locate it, we recommend checking the delivery location, household members, neighbors where appropriate, reception areas, mailrooms, and any safe locations where the carrier may have left the package.

If the package still cannot be located, contact us for assistance.

Damaged Packages

If your order arrives damaged, please retain the product and packaging and contact us promptly. Providing photographs of the damaged item and packaging may help us investigate and resolve the issue more efficiently.

Customs, Duties, and Taxes

International orders may be subject to customs procedures, import taxes, duties, or other government charges depending on the destination country's laws.

Where such charges apply and are not collected at checkout, responsibility for them will be determined by applicable law and the terms presented at checkout. Customs procedures may also affect delivery times.